Allan
Phillips
Technology Leader
Looking for the next challenge
Profile
Fiercely loyal and Dynamic Technology Leader with over three decades of expertise in Digital Signage, A/V, and Smart Home sectors. Renowned for assembling and nurturing high-performing teams, I excel in recruiting and developing top-tier talent, and providing them with data driven processes to succeed. I leverage agile methodologies and data to stimulate innovation and efficiency, creating and interpreting data points to extract actionable business insights, and implementing change using positive and proven methods.
My expertise spans technology system designs, sales and sales support, project management, and leading a team to exceptional customer outcomes. I am committed to delivering excellence and driving transformative growth, with a passion for harnessing technology to shape the future and drive success.
Professional Journey
Entwined - Head of Systems
MAR 2006 – Present (18 years)
Lead a team of 13 responsible for:
• steering the technical and engineering business direction, solutions, and standards
• the technical solution and preparation of all Digital Signage Equipment and software prior to installation on site
• technical delivery of projects through site commissioning, programming, and contractor management
• procurement, inventory, asset management, and warehousing
• technical field services (VIC and NSW)
Todds HiFi – Custom AV Manager
1989 – MAR 2006
Sales and design consultant responsible for:
• Creating and developing a custom AV and smart home arm of the retail AV business
• Sales, design, and execution of custom AV and smart home systems
• Developing a team and training staff on home automation systems
Auztech Industries (now Entwined) - Operations Manager
MAR 2006 – Present (18 years)
Lead a team of 8 responsible for:
• Design, engineering, programming, installation, and support of residential AV and Smart Home Systems
• Design, engineering, programming, installation, and support of Commercial AV and Digital Signage Systems
Key Achievements
Entwined - Head of Systems
Created new National Field Service Team of AV Techs
• Successfully established a new National Field Service Team of AV Technicians, focusing on delivering superior technical support, engineering, and customer service across VIC and NSW.
• Defined team mandate, developed workflow processes, and implemented Jira for efficient task management, ensuring seamless team engagement and productivity.
• Led the recruitment, onboarding, and training process, successfully onboarding three staff members across VIC and NSW.
• Fostered a culture of continuous improvement and high performance, driving the team to meet and exceed service targets.
Entwined - Head of Systems
Created new role for Procurement and Inventory Manager
• Created and led the new role of Procurement and Inventory Manager, enhancing the efficiency of supply chain operations and inventory management.
• Developed a comprehensive role mandate, clearly defining functions and establishing effective workflow processes.
• Implemented Jira for task management, ensuring transparency, efficiency, and effective role engagement.
• Successfully integrated the role into the organization, leading to significant improvements in procurement processes and inventory accuracy.
Entwined - Head of Systems
Designed and commissioned technology for new office space (90 staff)
• Designed and commissioned advanced technology infrastructure for a new office space accommodating 90 staff, ensuring a state-of-the-art work environment.
• Created and implemented comprehensive designs for data and WiFi networks, building security, access control, and visitor management systems.
• Developed and integrated cutting-edge meeting rooms, digital signage technology showcases, IP intercom systems, and audio/visual solutions.
• Planned and executed detailed cable and infrastructure designs to support all technological systems.
• Supervised trades and installation processes, ensuring high standards of quality and timely project completion.
Entwined - Head of Systems
Introduced Agile Methodology, Jira boards, Automation, and Workfows
• Introduced Jira boards, automations, and workflows to streamline team process and enhance team productivity.
• Custom designed a unique Jira ticket type, incorporating numerous data points and metrics for comprehensive tracking.
• Developed a robust reporting engine and dashboards, providing real-time visibility into team performance and key business insights.
• Enabled data-driven decision-making by leveraging Jira's advanced features to monitor progress, identify bottlenecks, and optimize workflows.
Entwined - Head of Systems
Created and led a new team, ‘Systems’
• Created and led the 'Systems' team, dedicated to the systematic staging of all equipment for site, technical project delivery, and efficient warehouse and inventory management.
• Developed and implemented standardized processes for equipment staging, ensuring seamless and organized preparation for site deployment.
• Oversaw technical project delivery, ensuring projects were completed on time, within scope, and to high-quality standards.
• Managed warehouse and inventory operations, optimizing storage solutions and inventory control to enhance efficiency and reduce costs.
Entwined - Head of Quality and HR
Implementation and Rollout of new HR software platform
• Successfully implemented and rolled out a new HR software platform, enhancing HR processes and efficiency across the organization.
• Introduced comprehensive HR compliance measures, ensuring the business adhered to all relevant regulations and standards.
• Established staff data metrics and reporting mechanisms, providing valuable insights into workforce trends, performance, and areas for improvement.
• Enhanced overall HR functionality, enabling better data-driven decision-making and strategic planning.
Entwined - Head of Quality and HR
Championed and implemented new Business Management Software system across the entire business (Simpro)
• Championed and implemented a comprehensive Business Management Software system across the entire organization, introducing operational efficiency.
• Led the software implementation, covering quoting and invoicing, project management, inventory management, Sales reporting, and asset management.
• Developed and executed a large-scale change management plan to ensure smooth adoption and integration of the new system.
• Followed up with two years of continuous refinement and tweaking, optimizing the system for improved accuracy, efficiency, and overall performance.
• Streamlined business processes, resulting in significant productivity gains and enhanced organizational performance.
2024
2023
2022
2021
2020
2019
2017
Systems & Business
Software
Atlassian suite – Jira, Service Desk, Confluence
Office 365
Simpro
HappyHR
D-Tools
Tability
EazyBI
CMS – Appspace, Signage Live
Principles
Data metrics and reporting
Technical system design and sales process
Customer relations
Project management
Inventory control
Asset management
Procurement and importing
Online marketing
Personal Qualities
Proven successful team leader
Professional focused on quality customer outcomes
Great team player and communicator
Common sense and emotional intelligence
Organised and driven
Technology
Commercial
Audio
Video
Networked Audio
Digital Signage
LED walls and ticker
Lighting Control
CCTV
Visitor Management
Access Control
Residential
Audio/Video
Smart Home
Home Automation
Control4
RTI
Security
Access Control
Intercom
Lighting Control
CCTV
Theatre and Media Room
Skills
Leadership
Leading a multi-functional and successful team of 12, fostering collaboration and high performance
Creating data points and metrics, data reporting, and curating data for actionTalent development and career planningable business insights
Talent development and career planning
Recruitment, onboarding, offboarding
Positive team performance development using data driven insights
Solid HR principles and understanding
Running multiple daily standups for smooth operations
Perform team 1 on 1’s, quarterly reviews, and yearly reviews to develop high performing staff
Goal setting, creating and completing OKR’s and KPI’s
Trouble-shooting and advanced problem solving
Strategic planning and analytical thinking